Work with us

• Are you an experienced operational leader in Professional Registration or Fellowship, ready to shape how the IET delivers at scale?

• Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network?

• Can you drive operational excellence while transforming the end-to-end professional recognition experience?

As their Professional Registration Operations Manager, you’ll lead the delivery and continuous improvement of the IET's Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers.

Up to £67,500

Permanent / Full Time

Stevenage with Hybrid Working

Find out more about the role and apply here: Professional Registration Operations Manager

Job Title: Independent Chair

The Chartered Institute of Plumbing and Heating Engineering (CIPHE) is seeking an Independent Trustee to join its Board of Trustees as Chairperson. 

You will help formulate, monitor and review our strategic aims and ensure best practice in governance. As well as leading the Board, the Chairperson will work in partnership with the Chief Executive Officer to help implement the strategic aims and optimise the relationship between the Trustees, the Institute’s permanent staff and volunteers.

The CIPHE is a registered charity and a professional body of circa 7,500 members. It also has an international presence through its members in some 30 countries as well as the direct support of around 150 manufacturing and merchant companies within the plumbing and heating sector. 

Applications are invited from those who are not members of the CIPHE, with an interest in public service and a passion for excellence who can demonstrate: 

• Leadership skills gained in the community, business or workplace.

• Strong communication skills – working closely with a wide variety of organisations including Government.

• An understanding of how to set clear objectives and monitor performance.

• The ability to contribute to the formulation of the Institute’s strategic direction.

The appointment, which will commence in 2026, is for a four-year term with a commitment to attend around five meetings a year.  The role is unpaid, but expenses may be claimed.

If you feel you possess the necessary skills to support the Institute as it embraces the technological and educational challenges that face plumbing and heating engineering, please contact the Chief Executive Officer, Kevin Wellman, for an information pack at:

Job Title

Education Manager

Department 

Education, Learning and Training

Hours and Location

37 hours per week

Hybrid working (minimum of two days per week)

Reports to

Director of Education, Learning and Training

Job purpose

The Education Manager provides operational management and is the lead for CIHT’s education and professional development day to day activity.

The role manages the delivery and continuous improvement of professional registration, accreditation, apprenticeships, mentoring, CPD and professional development support, ensuring that members, candidates, volunteers, employers and partners receive a high-quality and consistent experience.

The postholder will manage the Professional Development Officer and Education and Qualifications Officer, coordinate delivery across the team, and work with colleagues across CIHT to translate strategic priorities into practical programmes, processes and member-facing outputs.

The postholder is also responsible for maintaining effective processes, quality assurance arrangements and evidence required to support compliance with relevant professional, regulatory and awarding body requirements.

Key Responsibilities

• Lead the operational delivery of CIHT’s education, professional development, professional registration and accreditation activities.

• Develop and maintain the systems, processes and forward plans needed to deliver education and professional development outputs in line with CIHT business plans.

• Manage operational delivery of Engineering Council registration, Chartered Transport Planning Professional assessment, Transport Planning Technician Apprenticeship activity and related professional review processes.

• Oversee candidate and participant journeys from enquiry through to assessment, registration or completion, ensuring a positive user experience and efficient processes.

• Monitor delivery, performance and quality against agreed KPIs, using data and stakeholder feedback to recommend improvements.

• Support budget forecasting, monitoring and reporting for education and professional development activity.

• Service and support CIHT panels, committees and working groups related to professional registration and CPD.

• Support the Education and Professional Development Board with appropriate data and information as needed.

• Ensure guidance, templates, standards and process documentation remain current, clear and fit for purpose.

• Manage CIHT’s accreditation activity through the Joint Board of Moderators and for the Transport Planning Professional qualification, coordinating input from colleagues, volunteers and external partners.

• Lead the development and implementation of support for registration and professional development pathways, including mentoring and CIHT’s Professional Development Framework.

• Coordinate the recruitment, onboarding, training and succession planning of volunteers involved in registration, professional development, accreditation, assessment, mentoring and outreach.

• Ensure CIHT has inclusive, fair and robust assessment and quality assurance processes for CEng, IEng, EngTech, CTPP and Transport Planning Technician Apprenticeship activity.

• Proactively gather and use feedback from candidates, reviewers, volunteers, staff, employers and partners to drive continuous improvement.

• Work with the Director of Education, Learning and Training to translate strategy into delivery plans, escalating risks, opportunities and decisions where appropriate.

Person specification

• Educated to degree level or equivalent relevant experience in education, professional development, qualifications, membership, professional registration or a related field.

• Relevant experience of managing and developing professional qualifications, accreditation, professional development, apprenticeships or education programmes.

• Experience within a professional body, membership organisation, education provider, awarding organisation or similarly regulated environment.

• Experience of managing staff, volunteers or cross-functional delivery teams, including coordinating workloads, supporting performance and enabling effective delivery through others.

Skills and Experience/Knowledge 

• Experience of managing education, professional development, qualifications, registration, accreditation or apprenticeship programmes.

• Experience of leading people, managing performance, setting priorities and coordinating delivery through others.

• Experience of improving processes, managing projects and using data to improve quality, efficiency and user experience.

Further skills and experience

Essential/Desirable

Experience of analysing performance data, identifying trends and presenting evidence-based recommendations. E

Experience of managing multiple priorities and working effectively with internal colleagues, volunteers, members, candidates, employers and external partners. E

Understanding of education, skills development, professional registration and accreditation within a professional body, membership organisation or similar environment. E

Excellent stakeholder management skills with the ability to influence others E

Strong written, verbal and presentation skills, with the ability to explain processes, requirements and decisions clearly to different audiences. E

Highly organised, with strong attention to detail and the ability to maintain accurate records, documentation and evidence for quality assurance purposes. E

Strong problem-solving and judgement, with the ability to make appropriate operational decisions and escalate risks, issues and recommendations where needed. E

Experience of Engineering Council registration and accreditation D

Key Contacts

Internal working relationships: Education, Membership, Marketing & Communications, Corporate Services, Policy & Technical

External working relationships: CIHT Members, Reviewers and Assessors, Universities and Colleges, Ofqual, Engineering Council, TPS, Joint Board of Moderators and other partner organisations related to education and professional development

Dimensions

Line management responsibility for the Professional Development Officer and Education and Qualifications Officer.

Travel 

Some travel within the UK may be required.

Other requirements

• Willingness to travel within the UK when required.

• Commitment to equality, diversity and inclusion, and understanding of how this applies to the delivery of the role.

• Commitment to the aims, values and charitable objectives of CIHT

This job description is not an exhaustive list of all the jobholder’s duties and responsibilities and is subject to change in accordance with the needs of the Institution. 

Apply

Closing date is 6 September. For more details and to apply please click: https://system.citrushr.com/Job?uid=xcxwqivogkadqudpvcov