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The Engineering Council works with the professional engineering institutions that it licenses. This ensures that the processes and standards they apply in assessing the competence and commitment of their members for professional registration are applied fairly and comprehensively. As a means of continuing to improve its overall service and meet its own Charter and Bye-law commitments, the Engineering Council welcomes all feedback concerning regulation of the engineering profession in the UK.
Sometimes things do not go as planned
The Engineering Council will make every effort to deal with the issues raised and report back transparently, constructively and in a timely manner.
What we can do
If the complainant is not content with the response of the professional engineering institution concerned then the Engineering Council will discuss the matter with the professional engineering institution and examine records if relevant. The outcome may be an agreement to review processes. The Engineering Council has no jurisdiction or sanction that it can apply unless the professional engineering institution has failed to follow its own disciplinary procedures. These are, however, subject to review by the Engineering Council. The Engineering Council cannot act as adjudicator on matters of fact concerning individual cases, or reopen decisions arrived at under processes in agreed disciplinary procedures.
Complaints made concerning Engineering Council service will normally be responded to, initially, within five working days.
What we cannot do
Feedback and complaints should be made in writing to the Chief Executive Officer, Engineering Council, 5th Floor, Woolgate Exchange, 25 Basinghall Street, London EC2V 5HA or by using our Contact Us form.
The Engineering Council endeavours to acknowledge all complaints or other feedback within five working days.
The Engineering Council welcomes all feedback concerning regulation of the engineering profession in the UK.
You can give feedback to the Engineering Council via the Contact Us form.