The Engineering Council works with the professional engineering
bodies that it licenses to ensure that the processes and standards
they apply in assessing the competence and commitment of their
members who are registered with the Engineering Council are applied
fairly and comprehensively. As a means of continuing to improve its
overall service and meet its own Charter and Bye-law commitments,
the Engineering Council welcomes all feedback concerning regulation
of the engineering profession in the UK.
Sometimes things do not go as planned
The Engineering Council will make every effort to deal with the
issues raised and report back transparently, constructively and in
a timely manner.
What we can do
- If a registrant loses Engineering Council registration as a
result of action by their professional body then they may appeal to
the Board of the Engineering Council under Regulation 9(2)
- If a professional body loses all or some of its licences it may
appeal to the Board of the Engineering Council under Regulation
9(1)
- If a professional body licensed by the Engineering Council (a
Licensed Member) or approved by the Engineering Council as a
Professional Affiliate fails to respond to complaints about its
actions or behaviour, the Engineering Council will review with the
Licensed Member or Professional Affiliate concerned the nature of
the complaint and that body's response. However, unless the actions
of the Licensed Member or Professional Affiliate are matters of
process concerning the assessment of individual members, or the
process of the Licensed Member's or Professional Affialte's own
disciplinary procedures, the Engineering Council has no
jurisdiction or sanction it can apply.
- The Engineering Council's responsibility for the conduct of
registrants is covered under the Charter article 5(5) and Bye-laws
35, 36, 41. If a registrant's behaviour falls short of the Code of
Conduct of their Licensed Member professional body this should
initially be reported to the Licensed Member concerned as a
complaint against the member of that Licensed Member professional
body. The Engineering Council will assist complainants in
identifying the professional bodies concerned.
If the complainant is not content with the response of the
Licensed Member concerned then the Engineering Council will discuss
the matter with the Licensed Member and examine records if
relevant. The outcome may be an agreement to review processes. The
Engineering Council has no jurisdiction or sanction that it can
apply unless the Licensed Member has failed to follow its own
disciplinary procedures. These are, however, subject to review by
the Engineering Council. The Engineering Council cannot act as
adjudicator on matters of fact concerning individual cases, or
reopen decisions arrived at under processes in agreed disciplinary
procedures.
- Complaints made concerning Engineering Council service will
normally be responded to, initially, within 5 working days.
What we cannot do
- The Engineering Council is unable to investigate complaints
against individual registrants, and can take no part in legal
actions against registrants.
- The Engineering Council is unable to offer opinions about the
engineering competence or engineering good practice of individuals
or companies.
- The Engineering Council cannot initiate action to deprive
registrants of their registered status - that is the responsibility
of the professional bodies.
Contact
Feedback and complaints to the Engineering
Council
Complaints should be made in writing to the Chief Executive
Officer, Engineering Council, 246 High Holborn, London WC1V 7EX or
by using our Contact Us form.
Other feedback can be left using our Contact Us form, or in writing as above. The
Engineering Council endeavours to acknowledge all complaints or
other feedback within 5 working days.
24/03/2010